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AI agents for freight brokers that draft the work and wait on your approval
Lena keys the rate cons. Trace works the loads going wrong. Cora updates the customer, Dex files the paperwork, Poe posts what is open, Cal answers carriers, and Nox covers the night. All seven are running today, and your team approves anything that changes a load.
Short answer
AI agents for freight brokers are software that does the repeat desk work: keying rate cons, working the loads going wrong, updating customers, filing documents, posting freight and answering carriers. FreightVero runs seven of them, one job each, from $1,995/mo priced by load volume. Every agent drafts, and a person on your team approves anything that changes a load or goes out to a customer or a carrier. The agents sit on a TMS whose rules live in the database, so no agent can move a load past a checkpoint the paperwork has not cleared.
Seven jobs that never stop
Talk about AI agents in supply chain work stays abstract. On a brokerage desk it comes down to a handful of jobs that never stop, and each of the seven owns one of them.
Lena reads a rate confirmation or an air-freight delivery order and drafts the load, with the source text sitting behind every field.
Trace works the loads going wrong. It starts from the alerts instead of a call list, so the truck that went quiet at noon gets worked before the one that is running fine.
Cora sends the five status updates that actually change a customer’s day, with the POD and the freight photos attached and every time written in the stop’s own time zone.
Dex files every document on the load it belongs to and feeds the checkpoints that gate that load.
Poe writes the posting for every uncovered load and keeps the stale ones in front of your desk.
Cal drafts the first reply to a carrier, with your own compliance status and your lane history already looked up.
Nox watches the overnight checks and wakes a person only for what cannot wait until morning.
All seven run on the FreightVero broker TMS, which we built inside a working brokerage with our design partner, Bronco Logistics.
Seven agents, one job each
Every one of them is on real freight. Every one of them drafts, and a person on your team approves the part that counts.
LenaLiveLoad Entry AgentReads a rate con or a delivery order and drafts the load, with the source text behind every field.Meet Lena 
TraceLiveTracking AgentWorks the loads going quiet or late, starting from the alerts instead of a call list.Meet Trace 
CoraLiveCustomer Update AgentSends the five updates that matter, POD attached, every time in the right zone.Meet Cora 
DexLiveDocument AgentFiles every document on the load it belongs to and feeds the checkpoints that gate it.Meet Dex 
PoeLiveLoad Posting AgentWrites the posting for every uncovered load and keeps the stale ones in front of your desk.Meet Poe 
CalLiveCarrier Sales AgentDrafts the first reply to a carrier, with your compliance status and lane history looked up.Meet Cal 
NoxLiveAfter-Hours AgentWatches the overnight checks and wakes a person only for what cannot wait until morning.Meet Nox How the agents fit your desk
Work comes in from the places your team already watches. Rate cons and delivery orders, tracking pings and the silence between them, carrier replies, BOLs, PODs and phone photos off a dock. Each agent picks up its piece and drafts.
A person approves anything that changes a load or goes out to a customer or a carrier. That is a design choice, and it is the reason a brokerage can put these on real freight in week one instead of running a sandbox pilot for a quarter.
Every draft and every approval lands in the append-only audit log with who, what, when, and the values before and after.
Inputs
- Tender and rate con emails
- Tracking pings and silence
- Carrier replies
- BOLs and PODs
Agents
- Lena Load EntryLive
- Trace TrackingLive
- Cora Customer UpdateLive
- Dex DocumentLive
- Poe Load PostingLive
- Cal Carrier SalesLive
- Nox After-HoursLive
A person approves
Anything that changes a load or goes to a customer or carrier
Outputs
- Draft loads
- Check call notes
- Status updates
- Audit log entries
Guardrails that come with every agent
Agents on a brokerage desk touch money, customers and carriers. These rules are part of the build, not a setting someone can switch off on a busy afternoon.
A person approves what matters
Anything that changes a load, or goes to a customer or a carrier, waits for a person. The agent does the typing and the looking up. Your team makes the call.
No agent talks its way past a checkpoint
Status changes run through one database function. No load reaches Carrier Dispatched without the latest rate confirmation signed, Freight On Board without a BOL and freight photos, or Delivered without a POD and the signer’s first and last name. An agent that could argue its way past those would be worth nothing.
No load is created on its own
Intake returns a draft and writes nothing to your loads. The load is created after a person confirms it, with its stops and freight in one step.
Source text for every field
Each value pulled off a document carries the text it was read from. Your team checks a snippet instead of hunting through a PDF.
Blanks stay blank
When a document does not carry a value, the field comes back marked absent from the document. When two parts of the same document disagree, it comes back flagged as a conflict. Absent reads differently from missed.
Every change on the record
The FreightVero TMS keeps an append-only audit log of who changed what and when, with before and after values. Agent or person, the entry looks the same, and no one can edit it or delete it.
Inside FreightVero or next to the TMS you already run
Most brokerages run the agents where they belong, inside the FreightVero TMS. The agents work the same load records, the same documents and the same database-enforced checkpoints your team works.
Some brokerages run a different TMS and are not looking to switch. We scope that connection one brokerage at a time. Where the documents arrive, what your TMS lets an outside tool read and write, and where the approvals happen.
No agent runs inside another TMS today. We will tell you on the call what a connection to yours would take. If you would rather have a system built around your own process, custom TMS development is a separate service.
How a brokerage starts
Book a scoping call
We look at your load volume, the documents and email that hit your desk, and the TMS you run. You hear which agents fit your brokerage and which ones do not.
Pick the job that hurts most
Start with the one job eating the most hours on your desk. For most brokerages that is load entry or tracking.
Set the approval rules
You decide who approves what. Who can confirm a drafted load, who sends a customer update, who answers a carrier.
Week one on real freight
The agent drafts, your people approve, and every action is recorded. Expect to correct fields that first week, and expect to see why each one read the way it did.
Get a price by volume
Agents start at $1,995/mo, priced by load volume. You get a quote after the scoping call, before anything is switched on.
Three ways brokerages are buying AI agents
Prices and terms come from vendor pages and press coverage, as of September 10, 2026. The sources are listed at the bottom of this page.
| Enterprise agent platforms | Agents bundled into a TMS | FreightVero agents | |
|---|---|---|---|
| What it is | An agent layer that sits on top of the systems you already run, with voice, email, SMS and chat | Agents built into one vendor’s own TMS and sold along with it | Seven agents, one job each, inside the FreightVero TMS or scoped next to the TMS you run |
| Published price | Usually not public. One platform’s minimum annual spend was reported at about $250,000 by a financial news outlet, and the vendor has not confirmed it | Published plans run from roughly $375/mo for a small team to about $2,080/mo, with agents either included or priced in the proposal | From $1,995/mo, priced by load volume |
| Where it is strong | Voice work at enterprise volume, and a long list of TMS connections | One vendor, one data model, one bill | A person approves, the source text rides on every field, and the checkpoints are enforced in the database |
| Who owns the engine | The platform is the engine, and your TMS is the system it reaches into through an integration | Often a partner’s engine wearing the TMS vendor’s badge. Ask who answers the phone when the agent and the TMS disagree | Ours, on our own TMS. The agent reads the whole load, not the slice an integration exposes |
| What to check | The minimum spend, and how many of your own hours the setup takes | You have to run that vendor’s TMS to get its agents | There is no voice calling. The agents work documents, email and messages |
Pricing as of September 10, 2026. The reported minimum annual spend is third-party reporting and unverified. Sources below.
An agent is only as good as the system it can see
A lot of what gets sold as a TMS vendor’s agent is someone else’s engine wearing that vendor’s badge. That is not automatically a bad deal. It does mean the agent only knows what the integration hands it, and it means two companies are involved the day something goes wrong.
Ask whoever is selling you one a plain question. When the agent and the TMS disagree about a load, who fixes it, and how long does your freight sit while they work it out.
Ours see the whole load. Stops, documents, rate con versions, tracking, the checkpoints and the audit log are one system, so an agent works from the same record your dispatcher works from and gets stopped by the same rules. For the long version, read the guide to AI agents for freight brokers.
Run the agents on your own freight
Send us your load volume and the work you want off your desk. We will set up a call, put your own paperwork through, and tell you plainly which agents fit your brokerage and which ones do not.
Frequently asked questions
Are the FreightVero AI agents live today?
Yes. All seven run on real freight: load entry, tracking, customer updates, documents, posting, carrier replies and after-hours coverage. Each one drafts, and a person on your team approves anything that changes a load or goes out to a customer or a carrier. The broker TMS underneath is live too, including the Load Market tracking and alerts that Trace works from.
Do the agents make phone calls?
No. None of them places or answers a voice call. They work documents, email and messages, and a person approves what goes out. If phone work is most of your desk's day, raise it on the scoping call so we can be straight with you about fit.
Can the agents work with the TMS I already run?
The agents run inside the FreightVero TMS. We take brokerages on other systems one at a time and scope what a connection needs, based on what that system lets an outside tool read and write. We will not promise a connection before we have looked at your setup.
What AI model do the agents use?
The intake engine behind Lena, and the in-app help chat in the FreightVero TMS, run on Anthropic's Claude. Every extraction is stored, so accuracy gets measured on your real documents. We do not publish an accuracy number, because we have not measured enough documents to state one honestly.
How are the agents priced?
From $1,995/mo, priced by load volume, with a quote after a scoping call. That is separate from the broker TMS plans, which start at $349/mo with no per-load fees. See pricing for the TMS plans.
Sources (11)
- HappyRobot website
- Yahoo Finance: HappyRobot coverage (minimum annual spend, TMS integrations)
- BusinessWire: HappyRobot Series C
- Rose Rocket pricing page
- Rose Rocket AI agents
- Port TMS pricing page
- Port TMS AI agents
- Tai TMS: Track and Trace Agent announcement
- BrokerPro: BrokerPro AI powered by CloneOps.ai
- McLeod Software and Augment AI integration
- Turvo and Augment partnership