Meet Nox Live
Overnight coverage that wakes the right person for the right load
Nox, the After-Hours Agent, watches your loads through the night. It holds what can wait until morning, wakes your on-call person for what cannot, and answers your team’s questions at 2am from your own documentation and the load’s real state.
Every FreightVero agent drafts. A person on your team approves anything that changes a load or reaches a customer or carrier.
Short answer
Nox is the After-Hours Agent in the FreightVero TMS. The checks do not sleep. Five conditions run every ten minutes, overnight included: tracking red, tracking disconnected, tracking declined, a rate confirmation missing before pickup, and billing blocked. Nox gathers what a person would need to act on each one, holds the ones that can wait until morning, and wakes the on-call person for the ones that cannot. Anyone on your team can ask it a question at 2am and get an answer from your own documentation and that load’s real state.
The job today
Freight doesn’t stop at 5 p.m. Drivers pick up at 2 a.m., receivers turn trucks away on Saturday, and a carrier emails at 11 p.m. that the driver is out of hours. Someone has to catch it.
Brokerages cover nights one of two ways. The phones forward to a rep’s cell and that rep sleeps badly all week. Or the brokerage pays an outside after hours dispatch service that answers the phone and doesn’t know the loads, the customers or the carriers.
Either way the morning starts with a pile of messages and no clear list of what went wrong. A TONU or a detention claim from overnight shows up days later with nothing written on the load.
The checks in the TMS already run all night. Tracking that goes quiet for 45 minutes is marked disconnected and the load turns red, at 3 a.m. the same as at 3 p.m. Nox sits on top of those checks and decides whether it is worth waking you.
How Nox works a night
The checks keep running
Five conditions are checked every ten minutes all night: tracking red, tracking disconnected, tracking declined, a rate confirmation missing before pickup, and billing blocked. An alert raises once per load and clears itself when the condition resolves, so a truck that is late for six hours does not generate thirty-six alerts.
Nox gathers what a person would need
For each condition it pulls the carrier, the driver, the last known position, the ETA against the carrier’s appointment, and what the load is waiting on. That is the same work your dispatcher would do before deciding anything.
Most of it waits for morning
A load sitting red against an appointment two days out does not need anyone out of bed. Nox holds it and it shows up in the handover.
It wakes a person for the rest
You set what counts. A red load inside a few hours of an appointment, a customer’s freight, a lane you cannot afford to miss. That list is yours and Nox follows it.
Your team can ask it a question at 2am
The on-call person asks and gets an answer from your own documentation and that load’s real state. It reads through that person’s own permissions, so it sees exactly what they can see and nothing else.
The morning handover
The day team starts with what happened overnight, what Nox handled and what is still open, written on the loads themselves rather than buried in somebody’s texts.
What it does overnight, and what stays with your team
Alerts that clear themselves
An alert raises once per load and clears when the condition resolves. Nobody works the same exception twice, and the overnight list reads as real problems instead of a scroll.
Quiet for 45 minutes is an exception
Tracking that stops for 45 minutes is marked disconnected and the load turns red. The check runs every ten minutes, so a stalled truck is flagged within the hour, at any hour.
Tracking ends when the load does
Tracking stops by itself once a load is delivered or cancelled. Nobody is still being tracked at 4 a.m. on a load they finished at nine.
The driver moves the load without a desk
A driver confirming arrival on site moves the load’s status. That happens overnight with nobody watching, and the board is right when your team opens it.
Read-only, which is the point at 2am
Nox tells you what to click and you click it. The person on call keeps the keyboard, and a groggy answer to a question never turns into a change nobody meant to make.
It says when it doesn't know
If Nox doesn’t have the answer it says so and offers to raise a ticket. An answer invented to sound helpful is worse than no answer, and in a system that moves freight it is considerably worse.
Checkpoints hold at every hour
Nothing Nox does moves a load past a checkpoint. A load is not delivered until a POD and the signer’s first and last name are on it, whatever time it is.
It works on your loads and your documentation
Phones stay with people. If your nights are mostly inbound calls, an answering service sits alongside Nox and works from the short list Nox already put together.
What week one looks like
Turn Nox on and the first thing you notice is a quieter night. The checks run every ten minutes the way they always did, and you hear about the load that is red two hours from its appointment instead of the one that is red two days out. By the second night your on-call person is asking Nox where a load stands instead of texting a coworker who is also asleep.
The morning changes too. The handover lives on the loads: what happened, what Nox handled, what is still open. It runs on the same live parts of the FreightVero TMS your day team uses, including Load Market tracking, alerts, tasks and load-linked messages. For the daytime version of this work, see the Tracking agent.
Run Nox on your own freight
Tell us how you cover nights and weekends now and what usually goes wrong. We’ll set your escalation rules with you and put Nox on your loads, and you can watch a night go by.
Frequently asked questions
Does this replace an after hours dispatch service?
It replaces the watching. Nox monitors the loads all night, gathers what a person needs to act, wakes the on-call person for what cannot wait and holds the rest for the morning handover. If your nights are mostly inbound calls, an answering service works alongside it from a short list of real problems instead of a pile of messages.
What counts as urgent?
You decide, and you can change it. A common starting list is a load red against the carrier's appointment within a few hours, tracking disconnected close to delivery, and a rate confirmation still missing before an early pickup. Everything else waits for the morning handover.
What happens if it doesn't know the answer at 2am?
It says so and offers to raise a ticket. It does not guess. It also reads through the asking user's own permissions, so your on-call person gets answers about the loads they can already see and nothing else.
Can it rebook a carrier that falls off overnight?
No. It wakes the person who owns the load and hands them the load details. Booking a recovery carrier stays with a person, and the new carrier still clears the checkpoints before dispatch, including an approved compliance status and a signed rate con.
